Resolve an Online Ticket in Cox Business MyAccount

Solution

If the concern submitted on a ticket has been resolved, or you no longer need assistance from a Cox Business representative, you can close the ticket yourself in MyAccount.

Follow the steps below to resolve an online ticket for account and billing issues or service trouble.

From the Ticket Summary window, click the open ticket.

Image of Ticket Summary Open Ticket

From the Ticket Details window, click Edit Ticket.

Image of Edit Ticket button

From the Edit Ticket Details window, complete the following steps.

Beneath the Ticket ID, select Resolved from the drop-down menu.
To send your resolved message to a Cox Business representative, click Save.

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere.

Perform a health check on your services and reset your equipment
Easily configure key features and settings like voicemail and call forwarding
View your balance and schedule payments

Learn more

Search Cox Business Support

Didn't Find What You Were Looking For? Search Here.