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Resolve an Online Ticket in Cox Business MyAccount

Solution

If the concern submitted on a ticket has been resolved, or you no longer need assistance from a Cox Business representative, you have the ability to close the ticket yourself in MyAccount.
 

Follow the steps below to resolve an online ticket for account and billing issues or service trouble.

1

From the Tickets pop-up window, click the open ticket.
 

Image of My Support Section

2

From the Ticket Details window, click Edit Ticket.

Image of Edit Ticket button

3

From the Edit Ticket Details window, complete the following steps.

  1. Beneath the Ticket ID, select Resolved from the drop-down menu.

    Image of Resolved drop-down menu

  2. To send your resolved message to a Cox Business representative, click Save Ticket.
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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