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Resetting Your Verification Factors Online


To update one or more of your verification factors, you reset all of your current selections in your online profile.

Note: If you are unable to sign in to reset your factors, then refer to your Profile Owner or Profile Administrator for assistance.


Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.


From the home page, click the Main Menu icon, and then select Users and Accounts.

image of Online Main Menu Dropdown Users and Accounts

Note: If the icon does not display, then click the arrow to view other available options.

Result: The Users tab displays.


From the Users tab on the Users and Accounts page, locate the user you are editing by doing one of the following.

  • Scroll down the Users list to locate the account you are editing.
  • Click the Search icon to locate the user by name, email address, phone number, or extension.

Click the arrow to access the edit option.

Image of selecting user


From the Account Security tab, click the Two-step Verification drop-down arrow.


Click the Manage Factors link.

image of Manage Factors link


From the Are You Sure? pop-up window, click Clear Factors.

image of Clear Factors pop-up window

Result: The MyAccount sign-in page displays.


Enter your User ID and Password, then click Sign In.


From the Setup Two-step Verification page, select one or more verification factors from the following choices and click Setup Verification Option.

  • Text Message - Receive the six-digit one-time passcode via text to your mobile phone.
  • Voice Call - Receive a call with your instructions to authenticate.
  • Email - Receive a six-digit one-time passcode sent to your email address.

    Note: The email option may not display if an email address is not listed on your account, has not been verified, or is a Cox-issued email address.

Complete the steps outlined in the table below to enter the information for your verification method.

If your chosen method is...Then complete these steps...
Text Message - Receive a text to your mobile phone.
  1. In the Text Message field, enter your Phone Number.
  2. Click Send Code.
  3. Enter the one-time passcode provided in the text into the Enter Code field.
  4. Click Verify.
Voice Call - Receive a phone call with instructions.
  1. In the Voice Call field, enter your Phone Number.
  2. Click Call Me.
  3. Enter the one-time passcode provided on the call into the Enter Code field.
  4. Click Verify.
Email - An email sent to your registered email address.
  1. Click Send Code.
  2. Enter the one-time passcode provided in the email into the Verification Code field.
  3. Click Verify.

Note: The one-time passcode expires after five minutes.


Once you have finished updating your verification methods, click Done.

Result: You have now updated your verification methods.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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