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Resetting Your Authentication Factors in MyAccount


To update one or more of your authentication factors, you reset all of your current selections in your MyAccount profile.

Note: If you are unable to sign in to reset your factors, then refer to your Profile Owner or Profile Administrator for assistance.


Go to Myaccount.coxbusiness.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.


From the MyAccount home page, click the More icon.

Image of MyAccount Home Page - more icon


From the More drop-down menu, select Users and Accounts.

Image of Drop-Down Menu - Users and Accounts

Result: The Users tab displays.


From the Users tab on the Users and Accounts page, locate the user you are editing by doing one of the following.

  • Scroll down the Users list to locate the account you are editing.
  • Click the Search icon to locate the user by name, email address, phone number, or extension.

Click the arrow to access the edit option.

Image of Search Existing Users


From the Account Security tab, click the Multi-factor Authentication drop-down arrow.


Click the Manage Factors link.

image of Manage Factors link


From the Are You Sure? pop-up window, clear Clear Factors.

image of Clear Factors pop-up window

Result: The MyAccount sign in page displays.


Enter your User ID and Password, then click Sign In.


From the Set up Multi-Factor Authentication page, select one or more verification factors from the following choices and click Setup Multi-Factor.

  • SMS - Receive the six-digit one-time passcode via text to your mobile phone.
  • Voice Call - Receive a call with your instructions to authenticate.
  • Email - Receive a six-digit one-time passcode sent to your email address.

    Note: The email option may not display if an email address is not listed on your account, has not been verified, or is a Cox-issued email address.

    Image of Set Up MFA Authentication page

Complete the steps outlined in the table below to enter the information for your verification method.

If your chosen method is...Then complete these steps...
SMS - Receive a text to your mobile phone.
  1. In the SMS field, enter your Phone Number.
  2. Click Send Code.
  3. Enter the one-time passcode provided in the text into the Enter Code field.
  4. Click Verify.
Voice Call - Receive a phone call with instructions.
  1. In the Voice Call field, enter your Phone Number.
  2. Click Call Me.
  3. Enter the one-time passcode provided on the call into the Enter Code field.
  4. Click Verify.
Email - An email sent to your registered email address.
  1. Click Send Code.
  2. Enter the one-time passcode provided in the email into the Verification Code field.
  3. Click Verify.

Note: The one-time passcode expires after five minutes.


Once you have finished updating your verification methods, click Done.

Image of Set Up MFA Authentication page click Done

Result: You have now updated your verification methods. The MyAccount page displays.

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