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Resetting a User's Password Online


Complete the following steps to reset a MyAccount user's password online as a profile owner or administrator.


  • You must be a profile owner or administrator to change another user's MyAccount password.
  • Changing a user's MyAccount password also changes their Webmail password.

Go to myaccount-business.cox.com and click the Forgot Password link.

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

image of Forgot Password link in MyAccount

Result: The Reset my password page displays.


Complete the following steps.

  1. In the User ID (Email Address) field, enter your email address.
  2. Click the I'm not a robot checkbox.
  3. Click Continue.

    image of Reset my Password page

From the Contact methods page, select one of the following methods to receive a verification code.

  • Text Message
  • Voice Call
  • Email

    Image of contact methods

    Result: The Get Verified page displays.

Did you receive the verification code?

  • If no, then click the Resend verification code link.

    Note: Ten attempts are allowed, five of which can be via voice or text and five via email. If you are still unable to receive the verification code, see ID Scan.

  • If yes, then in the Verification Code field, enter the code and then click Verify.

    Image of Get Verified page

From the Reset your password page, complete the following steps.

  1. In the New Password, enter your new password using the guidelines provided.
  2. In the Confirm Password field, re-enter your new password.
  3. Click Submit.

    Image of Reset your password page

    Result: The user's password is successfully updated.
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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