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Removing an Account From Your MyAccount Profile Online


To delete an account from your profile, complete the following steps.

  • Only inactive Cox accounts can be removed from your profile once they are added.
  • You are unable to use this process if the account you are deleting has Cox Business Voice service. Contact Cox Business and have our agent process this request for you.
  • Deleting an account from your profile does not stop the billing or services associated with that account. To stop these, you must contact Cox Business to request an agent to cancel the account. You must also contact Cox Business if you wish to delete a profile you have created.

From the Accounts tab, locate the account you are removing by doing one of the following.

  • Scroll down the Accounts list to locate the account you are editing.
  • Click the Search icon to locate the user by account alias, service address, or account number.

Click the arrow to access the edit option.

Image of Search Existing Accounts


Scroll down and click the Remove Account link.

image of Remove Account link

From the Remove Account? pop-up window, click Remove Account.

image of Remove Account pop-up window
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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