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Registering for Audio Call Recording

Solution

Follow the steps below to register for Audio Call Recording.

1

Log in to MyAccount.

Note: If you do not have a MyAccount profile, refer to https://myaccount.coxbusiness.com/cbma/onboarding/decision.

  1. In the User ID field, enter your User ID.
  2. In the Password field, enter your password.
  3. Click Sign In.

Image of MyAccount Sign in

2

From the MyServices section, complete the following steps.

  1. Under Voice, click Manage Call Recording.

    Image of Dubber Connect MyAccount Manage Call Forwarding

    Result: The Dubber homepage displays.

    Image of Dubber Connect Sign up button
     
  2. From the bottom of the Dubber home page, click Sign-up.
3

From the Get Started page, complete the following.

    1. In the Your Email field, enter your MyAccount User ID.
    2. In the Your Service Provider field, enter Cox Business.
    3. Click Submit.

      Image of Dubber Connect Get Started page

      Result: A pop-up window displays asking you to confirm your service provider.

      Image of Dubber Connect Confirm Service Provider
       
    4. Click Confirm.
4

From the Provider Login page, click Login.

Image of Dubber Connect Service Provider Login

5

From MyAccount, complete the following steps.

  1. In the User ID field, enter your User ID.
  2. In the Password field, enter your password.
  3. Click Sign In.

Image of MyAccount Sign in

Result: A successful authentication message displays.

6

Select from the following ACR's you want to turn on for each user.

  • Pause Resume Notifications
  • Announcements
  • Tone
  • Interval

Image of ACR selection

7

Select from the following calling plans.

Image of Dubber Select Calling Plan

Note
: If a telephone does not have an assigned user, then the first name, last name, and email columns will be blank. To add users, refer to Managing Phone Numbers in MyAccount.

8

Toggle the Dubber Login On to allow users to have a Dubber login.

Image of Dubber login toggled On

Result: A confirmation page displays your payment information.

Image of Dubber Connect confirmation page 1

9

From the confirmation page, follow the steps below.

  1. Enter the required information in each field.

    Image of Dubber Connect confirmation page 2

    Image of Dubber Connect Billing Information

    Image of Dubber Connect Billing Address

  2. Click the check box to accept terms and agreements.
  3. Click Place My Order.

Result: You will receive an email instructing you to confirm your email address within 30 days.

Note: If you are unable to confirm within 30 days, your registration is disabled, and you must contact Dubber to receive a duplicate email.

10

Click Confirm your email now or the link below to confirm your email address.

Image of Dubber Connect Confirm Email link

Result: The Create a Password page displays.

Image of Dubber Connect Create Password page

10

Follow the steps below to create your password.

  1. In the Usernamefield, enter your username.
  2. In the Password field, enter your password.
  3. In the Verify Password field, enter your password again.
  4. Click Submit.

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