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Rebooting Your Equipment in MyAccount Online

Solution

Follow the steps below to reboot your equipment online in Cox Business MyAccount.

1

Go to myaccount.coxbusiness.com, enter your User ID and Password, then click Sign In.
 

If you have forgotten your MyAccount password, see Trouble Signing in on the Cox Website.

2

From the Administrative Tools and Service Management section, click the service icon for the device you need to reboot.

3

Do you have more than one account?

  • If no, then continue to the next step.
  • If yes, then from the Select an account drop-down menu, select the account to modify.

    image of select an account drop-down
4

From the Manage Equipment section, select the icon for the device you would like to reboot.
 

Note: The search bar allows you to easily search by the device name, status, MAC address, and Serial number.
 

Image of Manage Equipment

5

From the Device Overview section, complete the following steps.
 

Note: To help identify the equipment, you may rename the device by clicking Edit next to the current device name. To refresh the device's connection status, click Refresh.
 

Image of Edit Name Link
 

  1. Click the Begin Reboot button.

    Note: If the option is available, click the check box and enter a mobile phone number to receive a text message when the reboot is complete.

    Image of Begin Reboot Button

    Result: The reboot process begins, displaying how much time is left.

    Image of Reboot Timer
6

Follow the steps outlined in the table below after the reboot process is completed.
 

If the reboot is...Then...
Successful

Image of Successful message
  1. Check the connection to see if your services are back online.
  2. If the reboot resolved your issue, then click the Yes button to confirm.
  3. If the reboot did not resolve your issue, then complete the following steps.
    • Click the No button.
    • From the pop-up window, click the Message Us button to chat with an agent.

      Image of Message Us button
Unsuccessful

Image of Reboot Unsuccessful messaging
Complete the following steps to manually reboot the device.
  1. Disconnect the power adapter from the power port and allow the device to power down.
  2. From the router, disconnect the power cord from the equipment or from the wall and allow the router to power down.
  3. From the device, reconnect the power cord.
  4. From the router, reconnect the power cord.
  5. If the manual reboot resolved your issue, then click the Yes button to confirm.
  6. If the manual reboot did not resolve your issue, then complete the following steps.
    • Click the No button if it displays.
    • From the pop-up window, click the Message Us button to chat with an agent.

      Image of Message Us button
Unsuccessful

Image of Reboot Unsuccessful messaging
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

Search Cox Business Support

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