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Performing a System Refresh on a Contour DVR


If your DVR displays recordings that you have removed or does not display updated scheduled recordings, then you can perform a system refresh to update your Contour DVR.

All TVs connected to your Contour set-top box will be interrupted until the system refresh is complete.


Using the Cox remote, press the A button.

Result: The Help page displays.


Use the arrow buttons to highlight System Refresh, then press OK.

Result: The System Refresh pop up window displays.


From the System Refresh pop up, use the arrow buttons to highlight Refresh Now, then press OK.

Important: The system refresh takes up to 20 minutes and does not delete any preferences, settings, or recordings.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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