Authorized users logged into their Cox Business MyAccount profile can order replacement TV parts online. Follow the steps below to order TV replacement parts.
Note: If you would like to update your authorized user settings, see Updating Authorization Settings Online.
Ordering Replacement TV Parts Online
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Solution
1
Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.
2
From the Home page, click Add or Upgrade your Service, and complete following the steps.
- Click the TV card.
- From the TV Service card, click Order Replacement Parts.
3
From the Order Replacement Parts pop-up section, select the account you want to use from the drop-down menu, and then click Continue.
4
From the Customize Video Parts Replacement page, complete the following.
- Locate the equipment in the provided list.
- Click the drop-down menu to expand the list of available equipment parts.
- In the qty. column, enter the number of devices you are ordering.
Note: Click the Details link to view more information on the equipment, including the max number of devices you can order. - Click Continue.
- Review the Order Details section, click to check the Terms & Conditions boxes, and click Submit Order.
Note: Click the Change link to modify the order.
Result: The Confirmation window displays providing your online order number, the services you ordered, and installation details.
Cox Business MyAccount Updates
Cox Business MyAccount Updates
With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere.
- Perform a health check on your services and reset your equipment
- Easily configure key features and settings like voicemail and call forwarding
- View your balance and schedule payments
Search Cox Business Support
Search Cox Business Support
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