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Netgear C7500

Details




Modem Information

DOCSIS 3.0 Dual Band WiFi Modem

24x8 channel bonding

To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required

Highest Service Level

Ultimate 500



Front View

image of the front of the Netgear C7500

Click to enlarge.

After the cable modem successfully registers on the network, the Power, Upstream, Downstream, and Internet indicators illuminate continuously to indicate that the modem is online and fully operational. For more details, refer to the Troubleshooting section.




Back View

image of the back of the Netgear C7500

Click to enlarge.


The Netgear C7500 has the following ports available on the back of the modem.

  • Reset - Pressing the Reset button resets the modem. If the Reset button is pressed for
    at least seven seconds and the Power LED blinks white, the modem returns to its factory settings.

  • Ethernet - Four Gigabit Ethernet RJ-45 LAN ports to connect the modem to LAN devices. Only one port is active at a time.

  • Cable / coaxial - Connect the cable port to a cable wall outlet or a line splitter.
  • DC power connector - Connect the power adapter that came in the product package to the DC power
    connector.
  • Power - Press the Power On / Off button to provide power to the modem.



MAC Address

image of the Netgear C7500 MAC Address Label

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblem
Power

image of the power light
OffNo power. No power is supplied to the modem router.
WhiteNone. Power is supplied to the modem router.
RedThe cable modem is too warm and might overheat. A red power light indicates thermal cutoff mode.
  • Disconnect the power adapter.
  • Wait a couple of minutes to let the cable modem cool down.
  • Make sure that the cable modem is placed in a vertical position.
  • Make sure that the cable modem is placed in a location with good ventilation.
  • Reconnect the power adapter.
Downstream

image of the downstream light
Blinking WhiteScanning for downstream channel. Verify all cable connections and try resetting the modem.
Solid AmberNone. Connection established on one downstream channel.
Solid WhiteNone. Operating on more than one downstream channel.
OffDownstream channel inactive. Verify all cable connections and try resetting the modem.
Upstream

image of the upstream light
OffUpstream channel inactive. Verify all cable connections and try resetting the modem.
Blinking WhiteScanning for upstream channel. Verify all cable connections and try resetting the modem.
Solid AmberNone. Connection established on one channel.
Solid WhiteNone. Operating on more than one upstream channel.
Internet

image of the internet light
OffModem offline. Verify all cable connections and try resetting the modem.
Blinking WhiteNone. The modem router is synchronizing with the cable provider’s cable modem termination system (CMTS).
Slow Blinking Amber or WhiteThe modem router reached the traffic meter limit.
Solid WhiteNone. The modem router is online.
2.4 GHz

image of the 2.4 GHz light
Off2.4 GHz radio off.
Solid WhiteNone. 2.4 GHz radio on and operational.
BlinkingThe router is sending or receiving WiFi traffic.
5 GHz

image of the 5 GHz light
Off5 GHz radio off.
Solid WhiteNone. 5 GHz radio on and operational.
BlinkingThe router is sending or receiving WiFi traffic.

Manufacturer Resources

User Manual (PDF)

Quick Start Guide (PDF)

Data Sheet (PDF)

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