Net Assurance Modem Not Connected and LTE Backup is Using Cellular Network

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

From the Services section, click the Internet icon.
 

Do you have more than one account?

• If no, then continue to the next step.
• If yes, then from the Select an account drop-down menu, select the account to modify.
  
  

From the Manage Equipment section of the Business Internet page, complete the following.

1. Click on the device to view detailed information.
2. From the Status field, determine if the equipment is connected.
   
   
   
   
   
   Important: If you reboot or plug / unplug your equipment while performing troubleshooting steps, it may take 1 - 2 minutes for the equipment and equipment status to update.

Complete the following steps.
 

Important: If you are using the Internet Gateway, it displays Not Connected. The Gateway is still operational for the primary WiFi, but the Guest WiFi network will not operate while the system is on backup.
 

1. From the cable modem, disconnect the power for 30 seconds, then reconnect the power.
2. If the connection is not restored after the reboot, then contact us for further assistance.