Net Assurance Devices are Connected

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

From the Services section, click the Internet icon.
 

Note: If the icon does not display, then click the arrow to view other available options.

Do you have more than one account?

• If no, then continue to the next step.
• If yes, then from the Select an account drop-down menu, select the account to modify.
  
  

From the Manage Equipment section of the Business Internet page, complete the following.

1. Click on the device to view detailed information.
2. From the Status field, determine if the equipment is connected.
   
   
   
   Note: If you reboot or plug / unplug your equipment while performing troubleshooting steps, it may take one to two minutes for the equipment status to update.

If all devices display Connected, then the devices are successfully connected.
 

Note: The Connected status displays on the Cox Cable Modem, the Cradlepoint LTE Backup, and the optional Internet Gateway eWAN. If you have the Cradlepoint LTE Backup, then under View More, the Primary WAN will display Connected and the Backup WAN displays Ready.