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Navigating Online Tickets in Cox Business MyAccount

All of the service tickets created on your behalf through a Cox Business Support Representative are viewable in MyAccount, allowing you to interact online with a Support Representative regarding your ticket.
 

Follow the steps below to sign into Cox Business MyAccount to view, edit, or resolve your service tickets.

  1. Navigate to myaccount.coxbusiness.com.
  2. Enter your User ID and Password.
    • If you've received an email from Cox Business with regard to your ticket, click the View Ticket Details link in the email. After logging in, the system automatically directs you to the Ticket Details page of the open ticket referenced in the email.
    • If you do not have a Cox Business MyAccount User ID, a Profile Owner or Profile Administrator may create one for you; refer to Managing Users and Permissions in My Account.
  3. From the Cox Business MyAccount Home Page, in the My Account Overview section, navigate to My Support.

    Image of My Support in MyAccount
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Enhanced support for your business

24/7 expert assistance for your business technology issues

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Computer Systems
PC & Mac, Viruses & malware, network security & configuration, Software & operating systems, backup & retrieval

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Devices
Desktop computers, laptops, tablets, smartphones, plus other network-connected devices including printers and scanners

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Network Setup
Business Network configuration, maintenance & troubleshooting, plus Cloud and static IP support

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Support
Expert support agents are available round the clock via phone, chat or mobile app for complete peace of mind

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