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Navigating Online Tickets in Cox Business MyAccount

All of the service tickets created on your behalf through a Cox Business Support Representative are viewable in MyAccount, allowing you to interact online with a Support Representative regarding your ticket.

Refer to the following steps to sign in to MyAccount.

  1. Navigate to myaccount.coxbusiness.com.
  2. Enter your User ID and Password.
    • If you've received an email from Cox Business with regard to your ticket, click the View Ticket Details link in the email. After logging in, the system automatically directs you to the Ticket Details page of the open ticket referenced in the email.
    • If you do not have a Cox Business MyAccount User ID, a Profile Owner or Profile Administrator may create one for you; refer to Managing Users and Permissions in My Account.
  3. From the Cox Business MyAccount Home Page, in the My Account Overview section, navigate to My Support.

    Image of My Support in MyAccount
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