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Navigating My Services in the Cox Business MyAccount App

Solution

Follow the steps below to view your Cox Business services in the Cox Business MyAccount app.

1

Sign in to the Cox Business MyAccount app using your User ID and Password.
 
Note: If you have not created a profile in MyAccount, see Setting Up Your MyAccount Profile.

2

On the Home screen, the My Services section displays the service categories. This screen displays up to three service icons. If you subscribe to more than three services, a View More icon displays.

Image of My Services

3

The Voice service is shown in this example.

  1. Tap the Voice icon.

    Image of Voice Icon
     
  2. On the My Services screen, tap the View Your Service Details link.

    Image of My Services Voice Screen

    Result: The Cox Business Voice Details pop-up screen displays all of your subscribed services.

    Image of Cox Business Voice Details
     
  3. Depending on the services you subscribe to, you may also be presented with the option to tap on Call Forwarding to set up call forwarding instructions. See Setting Up Call Forward Features in the MyAccount App for more information on the call forwarding function.

    Image of Call Forwarding button
     
  4. Depending on your services, you may also have the option to tap Voicemail to set up your voicemail greeting and  listen to your voicemails through the app. See Setting Up Your Voice Mail Greeting Using the MyAccount App or Listening to Voice Mail in the MyAccount App for more information on the Voice Mail functions.

    Image of Voicemail button
4

The Internet service is shown in this example.

  1. Tap the Internet icon.

    Image of Internet Icon

  2. On the My Services screen, tap the View Your Service Details link.

    Image of View Your Services Details Internet

    Result: The Cox Business Internet Service Details pop-up screen displays.

    Image of Cox Business Internet Service Details Internet
     
  3. Depending on the services you subscribe to, you may also be presented with a choice to tap and select one of the following options.
    • Your Static IP Address Assignments
    • Your Dynamic IP Address Assignments
       

    The IP address feature is not available for fiber-based Internet customers.



    Note: For this example we have chosen Static IP Address Assignments, tap on the arrow.

    Image of IP Addresses Choice

    Result: Your Static IP Assignments screen displays.

    Image of Static IP Address Assignments

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