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Navigating My Equipment in the Cox Business MyAccount App

Solution

The My Equipment section in the Cox Business MyAccount app provides you with a representative picture of each piece of equipment on your account. If you have provided specific names for the equipment on the MyAccount website, those names are displayed here.

Follow the steps below to view your equipment, device status, and reset a device.

The Reset Device button won't be available in the MyAccount App if you have have the following services on your account.

  • Guest WiFi
  • Hospitality WiFi
  • Managed WiFi
  • Small Cell WiFi Backhaul
  • Security Solutions
  • SIP Trunking over HFC
  • Video Cable Cards
1

Sign in to the Cox Business MyAccount app using your User ID and Password.
 
Note: If you do not have a MyAccount profile, register on the MyAccount Setup page.

2

On the Home screen, the My Equipment section displays icons for your devices on your account.

  1. If you have more than three pieces of equipment, tap View More to view all of your equipment.
  2. To proceed to the My Equipment screen, tap anywhere in the My Equipment section.

Image of My Equipment section

3

On the My Equipment screen the device name, device icon, MAC address, and connection status displays.

Note: Beneath the MAC address, the connection status displays the following icons.

  • Green Check - Connection is good
  • Yellow Triangle - Issue with the connection
  • Red Exclamation Warning - Equipment is not connected

If a device has a Connected or Connection Interrupted status, tap the Reset Device button to reset it.

Image of My Equipment Reset button

4

The Reset My Device pop-up screen displays the device details and reset information. To continue resetting the device, tap Reset.

Image of Reset My Device screen

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