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Navigating My Equipment in the Cox Business MyAccount App

Solution

The My Equipment section in the Cox Business MyAccount app provides you with a representative picture of each piece of equipment on your account. If you have provided specific names for the equipment on the MyAccount website, those names are displayed here.

Follow the steps below to view your equipment, device status, and reboot a device.

Note: The Reboot Device option is incompatible with the services listed below. For further assistance with these services, contact Cox Business Technical Support.

  • Guest WiFi
  • Hospitality WiFi
  • Managed WiFi
  • Small Cell WiFi Backhaul
  • Security Solutions
  • SIP Trunking over HFC
  • Video Cable Cards
1

Sign in to the Cox Business MyAccount app using your User ID and Password.
 
Note: If you do not have a MyAccount profile, you may register in the Cox Business MyAccount app or on the MyAccount Setup page.

2

On the Home screen, the My Equipment section displays icons for your devices on your account.

  1. If you have more than three pieces of equipment, tap View More to view all of your equipment.
  2. To proceed to the My Equipment screen, tap anywhere in the My Equipment section.

Image of My Equipment section

3

The My Equipment screen displays the following information.

  • Device icon
  • Device name
  • MAC address
  • Connection status

    Image of My Equipment Screen
     

Note: One of the following icons appears next to the Device icon to indicate the status of the device.

  • Green Check - Connection is good
  • Yellow Triangle - Issue with the connection
  • Red Exclamation Warning - Equipment is not connected
4

From the My Equipment screen, you may complete the following actions.
 

Action Steps
Change the Device Name
  1. In the Name field, tap the name of the equipment.

    Result: The Keyboard for your device displays.
     
  2. Erase the existing name and type in the new name of the device.
  3. Tap Save.
Reboot the Equipment
  • If a device has a Green Check or Yellow Triangle status, then see Rebooting Your Equipment in the MyAccount App.
  • If a device has a Red Exclamation Warning, then complete the following steps to manually reboot the device.
    1. Disconnect the power adapter from the power port and allow the device to power down.
    2. From the router, disconnect the power cord from the equipment or from the wall and allow the router to power down.
    3. From the device, reconnect the power cord.
    4. From the router, reconnect the power cord.
    5. If these steps resolved your issue, then All steps complete.
    6. If these steps did not resolve your issue, then tap the Message Us button to chat with a Technical Support Representative.

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