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Navigating Cox Business Online Tickets

All of the service tickets created on your behalf through a Cox Business Support Representative are viewable online, allowing you to interact online with a Support Representative regarding your ticket.

Follow the steps below to sign in to view, edit, or resolve your service tickets.

  1. Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In. If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.

    Note: If you've received an email from Cox Business regarding your ticket, click the View Ticket Details link in the email. After logging in, the system automatically directs you to the Ticket Details page of the open ticket referenced in the email.

  2. From the Cox Business Home Page, click the Main Menu icon, and then click Tickets

    image of Get Help Dropdown Tickets

: You may also view your ticket history via the Cox Business MyAccount app. Refer to Reviewing Ticket History in the Cox Business MyAccount App for more information.

What would you like to do with your online service ticket?
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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