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Moving Your DNS Records to a New Provider

Details

DNS Transition

The DNS Services infrastructure hosts the DNS records used by internet users to locate services such as your web and email servers. To prevent any disruptions to your business email or websites, you will need to move your DNS records to a new server. DNS Services are usually offered by web hosting and domain registrar providers. Cox recommends transferring your DNS records to the company you are currently using.
 

To prevent any disruption to your website, email, and related services, perform the following.

  • Contact your domain registrar or other provider.
  • Transfer your DNS records from Cox Business to the other provider's service.
  • Validate the functionality of your website's DNS and Webhosting service.
  • Send a test email to confirm that emails are routing correctly.

    Note: No charges are associated with this platform change and no other Cox Business services will be affected.

Cox Business Email

If you have Cox Email services, then request that your new DNS provider add mx.coxmail.com as an MX Record, in addition to your other records, to ensure there are no interruptions to your email services.
 

Go to webmail.coxbusiness.com, enter your User ID and Password, and then click Log In.
 

Note: If you do not remember your User ID or Password, or experience an issue signing in, then refer to Setting Up Your MyAccount Profile.
 

image of webmail log in

Update Your Name Server

The following table provides resources on how to update Name Server entries for common registries.
 

Note: The Name Servers update process is executed via your domain registrar's portal. If your registrar is not listed in the following table, then contact your registrar directly for instructions.
 

Registrar Instructions
Network Solutions

Log into your account and move the DNS to the following name servers.

Register.com

Log into your account and move the DNS to ns1.register.com name server.


Additional Resource

To reset your Register.com login, see https://www.register.com/manage-it/forget-login.jsp

GoDaddy You can manage your DNS at https://www.godaddy.com/help/set-custom-nameservers-for-domains-registered-with-godaddy-1231.


If you have any additional questions, then contact Cox Business Support.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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