The DNS Services infrastructure hosts the DNS records used by internet users to locate services such as your web and email servers. To prevent any disruptions to your business email or websites, you will need to move your DNS records to a new server. DNS Services are usually offered by web hosting and domain registrar providers. Cox recommends transferring your DNS records to the company you are currently using.
To prevent any disruption to your website, email, and related services, perform the following.
- Contact your domain registrar or other provider.
- Transfer your DNS records from Cox Business to the other provider's service.
- Validate the functionality of your website DNS and webhosting service.
- Send a test email to confirm that emails are routing correctly.
Note: No charges are associated with this platform change and no other Cox Business services will be affected.
Cox Business Email
If you have Cox Email services, then request that your new DNS provider add mx.coxmail.com as an MX Record, in addition to your other records, to ensure there are no interruptions to your email services.
Complete the following steps to check if you have Cox Business Email.
- In a web browser, go to myaccount.coxbusiness.com.
- Enter your MyAccount User ID and Password.
- Click Sign In.
Note: If you do not remember your MyAccount User ID or Password, or experience an issue signing in, then see Trouble Signing in on the Cox Website.
- From the MyAccount home page, locate the Business Email icon.
Update Your Name Server
The following table provides resources on how to update Name Server entries for common registries.
Note: The Name Servers update process is executed via your domain registrar's portal. If your registrar is not listed in the following table, then contact your registrar directly for instructions.
Log into your account and move the DNS to the following name servers.
Log into your account and move the DNS to ns1.register.com name server.
To reset your Register.com login, see https://www.register.com/manage-it/forget-login.jsp
|GoDaddy||You can manage your DNS at https://www.godaddy.com/help/set-custom-nameservers-for-domains-registered-with-godaddy-1231.|
If you have any additional questions, then contact Cox Business Support.