• View Cart

Managing VoiceManager User Profile and Feature Settings

Solution

  Image of Cox Business banner

The instructions on this page are specific to the new VoiceManager portal.

User Profile & Feature Settings provides administrators the ability to assign phone numbers, review settings, and manage an employee's feature settings once the user is added in VoiceManager. This feature is available with all VoiceManager packages and services.

Use the steps below to configure these options.

2

On the MyAccount Sign In page, enter your User ID and Password, then click Sign In.

3

Click Quick Tools, then Voice Tools.

4

Click the User & Management System tab.

5

Under the User Management section, click the Manage Users link.

6

Click Add Users to view and manage an employee's contact information, username, and role assignment.

7

Click Add New User to add a new employee to the system.

8

Enter the employee’s Email address, which then becomes the username.

9

Enter the employees First and Last Name.

10

Enter the Primary Office Number.

11

If the employee is a full MyAccount Profile Administrator with unlimited access to all accounts and features, then click the checkbox under Administrator. For other users, click the checkbox for End User.

12

Click the Select Account drop-down menu.

13

Click the appropriate account to associate with the employee.

14

Click the appropriate Select Roles checkbox to select an employee role assignment.

Note: Access to features and functions are defined by the permissions of the assigned role.

15

Click Save.