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Managing VoiceManager User Profile and Feature Settings

Solution

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The instructions on this page are specific to the new VoiceManager portal.

User Profile & Feature Settings provides administrators the ability to assign phone numbers, review settings, and manage an employee's feature settings once the user is added in VoiceManager. This feature is available with all VoiceManager packages and services.

Use the steps below to configure these options.

2

On the MyAccount Sign In page, enter your User ID and Password, then clickSign In.

3

Click Voice Settings.

Click Voice Settings

4

Click the User & Management System tab.

5

Under the User Management section, click the User Profile & Feature Settings link.

6

ClickAdd Usersto view and manage an employee's contact information, username, and role assignment.

7

ClickAdd New Userto add a new employee to the system.

8

Enter the employee’s Email address, which then becomes the username.

9

Enter the employees First and Last Name.

10

Enter the Primary Office Number.

11

If the employee is a full MyAccount Profile Administrator with unlimited access to all accounts and features, click the checkbox under Assign Account Access Permissions.

12

Click the Select Account drop-down menu.

13

Click the appropriate account to associate with the employee.

14

Click the appropriate Select Roles checkbox to select an employee role assignment.

Note: Access to features and functions are defined by the permissions of the assigned role.

15

Click Save.