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Managing the Master Keypad Code From the Security Solutions Touchscreen

Solution

Important details about the master keypad code.

  • If the alarm is going off and the customer has forgotten the master keypad code, the customer must call the Central Monitoring Station (CMS) to stop the police dispatch.
  • If the customer does not contact CMS or is unable to provide them with their correct Central Station Passcode, CMS dispatches the police.
  • The only way for the alarm to cease going off is to reset the master keypad code.

Keypad codes are used to arm or disarm the system. Multiple keypad codes can be assigned to track who enters and leaves the premises. Subscribers can add, delete, and edit keypad codes from the touchscreen.

1

From the touchscreen Settings menu tap Security.

2

From the Security menu tap Manage Keypad Codes.
 

Image of Secutity list selecting Manage Keypad Codes

3

On the Manage Keypad Codes screen, tap Edit on the Master row.
 

Image of Manage Keybad Code screen highlighting Master Code

4

On the Keypad Code screen, enter the current Master Keypad Code in the field provided, then tap OK.

5

Enter the new Master Keypad Code, then tap SAVE.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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