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Managing the Master Keypad Code From the Security Solutions Touchscreen


Important details about the Master Code.

  • If the alarm is going off and the customer has forgotten the master keypad code, the customer must call the Central Monitoring Station (CMS) to stop the police dispatch.
  • If the customer does not contact CMS or is unable to provide them with their correct Central Station Passcode, CMS dispatches the police.
  • The only way for the alarm to cease going off is to reset the master keypad code.

Keypad codes are used to arm or disarm the system. Multiple keypad codes can be assigned to track who enters and leaves the premises. Subscribers can add, delete, and edit keypad codes from the Touchscreen.


From the Touchscreen Settings menu tap Security.

Manage Keypad Codes


From the Security menu tap Manage Keypad Codes.

Manage Keypad Codes


On the Manage Keypad Codes screen, tap Edit on the Master row.

Master Code selected


On the Keypad Code screen, enter the current Master Keypad Code in the field provided, tap OK.


Enter the new Master Keypad Code, tap SAVE.