Managing Existing Webex Accounts

Your MyAccount username is used to establish your Webex for Cox Business service. To successfully use Webex, you must ensure you do not have an existing Webex username that matches your MyAccount username.

Note: If you do not have a Webex account, refer to https://www.cox.com/business/phone/webex.html.

If you have an existing Webex username, choose one of the following options.

• Delete the existing Webex account / username. Cox Business can then create a username with Webex.
• Change your MyAccount username to prevent a conflict with the existing Webex username.

If your MyAccount username contains a domain that is claimed by Webex, choose one of the following options.

• Release the domain.
• Change your MyAccount username to prevent a conflict with the existing Webex username.

Use the links in the table below based on how you want to manage your Webex account. For additional information, refer to Webex from Service Providers.