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Managing Existing Webex Accounts


Your MyAccount username is used to establish your Webex for Cox Business service. To successfully use Webex, you must ensure you do not have an existing Webex username that matches your MyAccount username.

Note: If you do not have a Webex account, refer to https://www.cox.com/business/phone/webex.html.

If you have an existing Webex username, choose one of the following options.

  • Delete the existing Webex account / username. Cox Business can then create a username with Webex.
  • Change your MyAccount username to prevent a conflict with the existing Webex username.

If your MyAccount username contains a domain that is claimed by Webex, choose one of the following options.

  • Release the domain.
  • Change your MyAccount username to prevent a conflict with the existing Webex username.

Use the links in the table below based on how you want to manage your Webex account. For additional information, refer to Webex from Service Providers.

Deleting a Webex account
Changing a MyAccount usernameManaging Cox Business Users Online
Releasing a claimed domainAdministration - Remove a Domain (webex.com)
Downloading and installing Webex Webex Quick Guide
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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