• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

Managing Email Storage in MyAccount

Solution

Use the steps below to manage email storage for each mailbox.

1

In a web browser, go to myaccount.coxbusiness.com.

  1. Enter your Email Administrator User ID and Password.
  2. Click Sign In.

    Note: If you do not remember your User ID or Password, or experience an issue signing in, then see Trouble Signing in on the Cox Website.
2

From the MyAccount home page, use the steps below to access Email Administration page.

  1. Scroll down to the MyServices section.
  2. In the Internet tab, click Email Administration.

    image of the email administration icon
3

From the Email Administrator page, in the Email Storage Overview row, locate the field Total Storage Quota and determine if you need more storage.

image of the email storage overview area with total storage quota highlighted

If... Then...
If no changes are needed Continue to the next step.
More storage is necessary
  1. Click the Add-ons icon.
  2. From the Add-ons page, in the Item Quantity field, click the + button to increase the count to the desired total.
  3. Click Continue.
  4. On the Add-ons Confirmation pop-up window, click Confirm.
4

From the Email Administrator page, in the Storage Quota column, enter the total storage to allocate to each user, then click Apply Changes.

image of updating the storage allocation per user

Note: To view actual usage amounts, you will need to access your Cox Business Email inbox. See Checking Your Email Storage in Cox Business Webmail.

5

On the Confirmation pop-up window, click Confirm.

Result: The pop-up closes and the Email Administration page displays the updated remaining storage and allocation amounts.

Enhanced support for your business

24/7 expert assistance for your business technology issues

Computer systems icon

Computer Systems
PC & Mac, Viruses & malware, network security & configuration, Software & operating systems, backup & retrieval

Multiple devices icon

Devices
Desktop computers, laptops, tablets, smartphones, plus other network-connected devices including printers and scanners

Router signal icon

Network Setup
Business Network configuration, maintenance & troubleshooting, plus Cloud and static IP support

Contact us icon

Support
Expert support agents are available round the clock via phone, chat or mobile app for complete peace of mind

Search Cox Business Support

Didn't Find What You Were Looking For? Search Here.