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Managing E911 Addresses Online

Use the following steps to update your 911 dispatchable location for your telephone numbers and set up to receive 911-related notifications whenever a call is made to 911. See RAY BAUM Act and E911 Updates for more information about 911 regulatory requirements.

  1. Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.

    Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

  2. From the Services section, click the Voice icon.

    image of Online Dashboard Voice Icon

    Note: If the icon does not display, then click the arrow to view other available options.

  3. Do you have more than one account?
    • If no, then continue to the next step.
    • If yes, then from the Select an account drop-down menu, select the account to modify.

      image of select an account drop-down

  4. Are you a Profile Administrator or a Profile Owner changing a user's number?
    • If yes, then continue to the next step.
    • If no, then proceed to step 6 for changing your call settings.
  5. Click the arrow to expand the User & System Management section and complete the following.
    1. Click User Feature Settings.

       Image of User Feature Setings settings

    2. Locate the number you are modifying and click Edit.

      Image of User Feature Settings page

  6. Click the User & System Management arrow to expand the section, and then click Manage Phone Numbers.

    Image of Manage Phone Numbers link

    Note: If the Manage Phone Numbers link does not display, go to www.coxbusiness.com/contactus to speak with our Sales team about adding this feature.

  7. From the Manage E911 Address page, click one of the following options, then follow the prompts to ensure each telephone number has a dispatchable location.

    image of the myaccount manage e911 address page
Select one of the following options to continue.
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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