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Managing Contacts in the Security Solutions Detection Mobile App

Solution

There are three different types of contacts with functions in the detection system. Use the table below to understand the types of contacts available and their responsibilities.

Type Responsibilities Notes
Emergency Dispatch Contacts
  • The Central Monitoring Station (CMS) calls these individuals before the police are notified of an active alarm event.
  • Your contact person must provide the Secret Word (Central Station Passcode) to cancel an active alarm.
  • You may edit or change the contact names at any time, but local Alarm Ordinances require two valid emergency contacts at all times.
  • Always make sure your contact list is up-to-date with the correct contact name and contact phone number and make sure these individuals know your Secret Word.
  • CMS calls the person via phone only; text or email is not available.
Additional Responding Contacts
  • Up to two additional persons can be provided as responding contacts in the event of an active alarm event.
  • These individuals will be notified by CMS after police are dispatched to an active alarm event.
  • These contacts are optional, and can be added, edited, or removed at any time.
  • Always make sure to keep your contact list up-to-date with the correct contact name and contact phone number and make sure these individuals know your Secret Word.
  • CMS calls the person via phone only; text or email is not available.
Rule Notification Contacts

Individuals who are notified via email or text when the rule criteria you have specified are met.

The notifications sent to these contacts are different from your emergency dispatch notifications, and false alarms cannot be cancelled by responding to these notifications.


Follow the steps below to add, edit, or delete your contacts from your mobile app.

1

Sign in to the detection mobile app.

2

From the More menu, click Contacts.

Image of the More menu highlighting Contacts

3

Follow the steps below to add a new contact.

  1. Click the + icon.

    Image of the Contacts highlighting the Add Contact link

  2. Complete all contact information in the Add Contact window.
  3. Click SAVE.

4

Follow the steps below to edit or delete a contact.

  1. Click the Pencil icon.

    Image of the Contacts highlighting the Modify pencil image

    Result: The Edit Contact window displays.

  2. To edit the contact information, make the changes to the contact information and click SAVE.
  3. To remove the contact, click DELETE.

    Image of the Edit Contact screen highlighting Save and Delete

    Note: Two contacts in the Call Before Police in an Emergency category are mandatory.
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