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Managing Call Forwarding in MyAccount


To activate Call Forwarding in MyAccount, your profile must be assigned the phone number and you must be assigned the appropriate permissions by the administrator. For more information, refer to the following.

Cox Business provides you with several options to set up call forwarding in MyAccount online and mobile app. The functions available in the app and online are outlined in the table below.

If accessing MyAccount via...Then these options are available...
OnlineAutomatically forward calls with the following rules:
  • All Calls - forwards to another phone number on busy days or when you're away from your desk
  • Busy - when your phone is busy ensuring your callers avoid busy signals
  • No Answer - when there is no answer after a specific number of rings to prevent your calls from being unanswered
  • Not Reachable - in the event of a power outage or other interruption
  • Selective - select calls that match specific criteria that you define for the needs of your business
Mobile appAutomatically forward calls with the following functions:
  • Not Reachable - in the event of a power outage or other interruption
  • Busy - when your phone is busy
  • Always - forwards to another phone number on busy days or when you're away from your desk
  • No Answer - after a specific number of rings to prevent your calls from being unanswered


Follow the steps provided to manage the Call Forwarding options for your business in MyAccount online or mobile app.

How are you accessing MyAccount?

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