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Managing Business Email Storage in MyAccount

Solution

Use the steps below to manage email storage for each mailbox.

1

In a web browser, go to myaccount.coxbusiness.com.

  1. Enter your Email Administrator User ID and Password.
  2. Click Sign In.

    Note: If you do not remember your User ID or Password, or experience an issue signing in, then see Trouble Signing in on the Cox Website.
2

From the MyAccount home page, use the steps below to access Email Administration page.

  1. Scroll down to the MyServices section.
  2. In the Internet tab, click Email Administration.

    image of the email administration icon
3

From the Email Administrator page, in the Email Storage Overview row, locate the field Total Storage Quota and determine if you need more storage.

image of the email storage overview area with total storage quota highlighted

If...Then...
If no changes are neededContinue to the next step.
More storage is necessary
  1. Click the Add-ons icon.
  2. From the Add-ons page, in the Item Quantity field, click the + button to increase the count to the desired total.
  3. Click Continue.
  4. On the Add-ons Confirmation pop-up window, click Confirm.
4

From the Email Administrator page, in the Storage Quota column, enter the total storage to allocate to each user, then click Apply Changes.

image of updating the storage allocation per user

Note: To view actual usage amounts, you will need to access your Cox Business Email inbox. See Checking Your Email Storage in Cox Business Webmail.

5

On the Confirmation pop-up window, click Confirm.

Result: The pop-up closes and the Email Administration page displays the updated remaining storage and allocation amounts.

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