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Manage Keypad Codes for the Detection System

Keypad codes are the four-digit codes used to arm, disarm, or manage system settings for your detection system.

  • If the alarm is going off and you have forgotten the master keypad code, you need to call the Central Monitoring Station (CMS) to stop the police dispatch.
  • If you do not contact the CMS or are unable to provide them with your correct secret code.
  • The only way to stop the alarm from ringing is to enter the master keypad code to disarm the system.

You can create keypad codes for your employees or guests for a specified day or specified permission levels. The table below provides information about each type of keypad code.

Code TypeDescription
MasterThe master keypad code is used in order to add or edit other codes and set permissions. The master keypad code can be changed but it cannot be deleted.
DuressThe duress code is a unique four-digit code used if someone was forcing an employee to arm or disarm their system. When this code is used, the police are dispatched immediately and without a verification call. The duress code can be changed but it cannot be deleted.
Arm/DisarmEmployees or guests with Arm/Disarm keypad codes can arm or disarm your detection system on the days you specify.
Arm OnlyEmployees or guests with Arm Only keypad codes can only arm your detection system on the days you specify. These users cannot disarm your security system.

Those with a master code can add, delete, and edit keypad codes from the subscriber portal, the mobile app, or the touchscreen.

Which device are you using to add, edit, or delete keypad codes?
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With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
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