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Manage Contacts for the Security Solutions Detection System

You have the ability to appoint three different types of contacts for certain functions of your detection system. Review the table below to understand the types of contacts needed and their responsibilities.  

Type Responsibilities Notes
Emergency Dispatch Contacts
  • The Central Monitoring Station (CMS) calls these individuals before the police are notified of an active alarm event.
  • Your contact person must provide the Secret Word (Central Station Passcode) to cancel an active alarm.
  • You may edit or change the contact names at any time, but local Alarm Ordinances require two valid emergency contacts at all times.
  • Always make sure your contact list is up-to-date with the correct contact name and contact phone number and make sure these individuals know your Secret Word.
  • CMS calls the person via phone only; text or email is not available.
Additional Responding Contacts
  • Up to two additional persons can be provided as responding contacts in the event of an active alarm event.
  • These individuals will be notified by CMS after police are dispatched to an active alarm event.
  • These contacts are optional, and can be added, edited, or removed at any time.
  • Always make sure to keep your contact list up-to-date with the correct contact name and contact phone number and make sure these individuals know your Secret Word.
  • CMS calls the person via phone only; text or email is not available.
Rule Notification Contacts

Individuals who are notified via email or text when the rule criteria you have specified are met.

The notifications sent to these contacts are different from your emergency dispatch notifications, and false alarms cannot be cancelled by responding to these notifications.

Which device are you using to create or modify your contacts?