Manage Contacts for the Security Solutions Detection System

• The Central Monitoring Station (CMS) calls these individuals before the police are notified of an active alarm event.
• Your contact person must provide the Secret Word (Central Station Passcode) to cancel an active alarm.

• You may edit or change the contact names at any time, but local Alarm Ordinances require two valid emergency contacts at all times.
• Always make sure your contact list is up-to-date with the correct contact name and contact phone number and make sure these individuals know your Secret Word.
• CMS calls the person via phone only; text or email is not available.

• Up to two additional persons can be provided as responding contacts in the event of an active alarm event.
• These individuals will be notified by CMS after police are dispatched to an active alarm event.

• These contacts are optional and can be added, edited, or removed at any time.
• Always make sure to keep your contact list up-to-date with the correct contact name and contact phone number and make sure these individuals know your Secret Word.
• CMS calls the person via phone only; text or email is not available.

Individuals who are notified via email or text when the rule criteria you have specified are met.

The notifications sent to these contacts are different from your emergency dispatch notifications, and false alarms cannot be canceled by responding to these notifications.