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Locating the Static IP, CIDR Block Address, and Dynamic IPs in MyAccount

Solution

Complete the following steps to view your Static IP, Classless Inter-Domain Routing (CIDR) Block Address Assignments, and Dynamic IP addresses currently in use in MyAccount.

1

Access MyAccount.

2

From the My Services section, select the Internet tab.

3

Select View IP Addresses.

4

From the IP Address Information section, select the account you wish to view.

Result: Based on your account type, the Static IP Address Assignments, CIDR Block IP Address Assignments, or Dynamic IP Addresses Currently In Use window displays.

Note: To print a copy or save a PDF of your IP address information, click the Print PDF button.  

image of the print pdf button in myaccount

5

Reference the following tables for a description of the categories based on your IP address assignments.

Static IP Address Assignments

Category Description
Assigned Static IPs
  • The Static IP address for the Wide Area Network (WAN) assignment.
  • Also referred to as the Default Gateway.
Gateway
  • The Gateway address for the WAN.
  • Also referred to as the Default Gateway.
Netmask
  • The Netmask IP address for the WAN.
  • Also referred to as the Subnetmask.
Primary Name Server

Cox's primary Domain Name System (DNS) server IP address.

Note: DNS is used to assist in translating website names to website IP addresses for easy web browsing.

Secondary Name Server

Cox's secondary DNS server IP address.

CIDR Block IP Address Assignments

Category Description
Customer Network
  • The Classless Inter-Domain Routing (CIDR) notation address.
  • Click the Customer Network link to view more details.

    image of the customer network link
Customer Netmask

The Netmask address for the Local-Area Network (LAN) netmask assignment. 

Number of Hosts

The number of IPs available for computers or other devices to use.

Note: The actual number of usable IPs are less than the Number of Hosts. Three of the IP addresses will be allocated for the CIDR notation address, the suggested Default Gateway, and the Broadcast IP.

Suggested Default Gateway

The suggested IP to use for the LAN gateway assignment.

First Usable

The first usable LAN IP address for your computer or other devices.

Last Usable

The last usable LAN IP address for your computer or other devices.

Broadcast

The broadcast address for the customer network.

Note: This address is not usable for assignment to a host. It is reserved for broadcast traffic on the internal network.

WAN Address

The WAN address is the same as the Assigned Static IPs in the Your Static IP Address Assignments section.

WAN Netmask The WAN Netmask is the same as the Netmask in the Your Static IP Address Assignments section.
WAN Gateway The WAN Gateway is the same as the Gateway in the Your Static IP Address Assignments section.

Dynamic IP Addresses Currently in Use

Category Description
Cable Modem MAC IDs

The Media Access Control (MAC) address specific to the cable modem purchased or provided by Cox.

Note: More than one device may display, depending on the account setup. To view additional details, expand the Cable Modem MAC IDs field.

Customer Equipment

The MAC address for the equipment connected to the cable modem.

IPv6

The Dynamic Host Configuration Protocol (DHCP) IP address, version 6, that is currently in use with the cable modem.

IPv4 The DHCP IP address, version 4, that is currently in use with the cable modem.

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