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Listening to Voice Mail in the MyAccount App


To listen to voice mail using the MyAccount app, the administrator must assign the phone number and appropriate permissions to your profile. For more information, refer to the following links.

For the best experience using the MyAccount app, make sure you regularly check for and download any available app updates.


Sign in to the MyAccount app.


Under My Services, tap Voice.

Image of MyAccount app highlighting the Voice icon


Tap Voice mail.

Image of MyAccount Voice tab highlighting the Voicemail link


Under the Messages tab, tap the voice mail message you want to listen to.

Image of MyAccount Voice mail message tab highlighting a new message

Note: New messages that have not been listened to will be in bold font.


Tap the Play button to listen to the message.

Image of MyAccount Voice mail message highlighting play

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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