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IP Centrex Receptionist Console

Details

The Receptionist Console is the incoming call routing tool you can use with your IP Centrex service. To access your Receptionist Console, see Signing In to Receptionist Console.

System Requirements

To use Receptionist Console, your computer must meet the system requirements.

  • Web browser requirements:
    • Internet Explorer 11 only
    • Firefox 54 only
    • Chrome 57 and lower
  • Computer requirements:
    • Java JRE 1.6 or higher
    • Minimum screen resolution 1024 x 768 pixels

Features and Functions

Receptionist Console offers the following incoming calls and contacts management features.
 

FeatureDescription
Call ConsoleShows all active calls associated to the DID. In the Conference Call section, conference calls or three-way calls display.
Queued CallsIf the user is assigned to any basic call center queues, then this section monitors the queues.
ContactsWith customizable tabs, you can display the following options as needed.
  • Personal
  • Speed dial
  • Monitored contacts
The Search, Group, Group Common, and queues pull data from your MyAccount profile.


image of the receptionist console after signing in

Contact Icons

The following icons indicate the status of a contact’s phone or allow you to take action with a specific call.

image of the icons that display next to contacts

Settings

To modify Receptionist Console settings, in the upper right-hand corner, click Settings. You can see or manage options on the following tabs.

  • General
  • Application
  • Services
  • Plug-ins
  • About

image of the settings general tab

User Guide

For more details about Receptionist Console, use the following resources.

Search Cox Business Support

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