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Installing the Surveillance Mobile App

Solution

Follow the steps below to install the Surveillance App on your mobile devices for your Cox Business Security Solutions service.

Note: These steps are based on installation and configuration for an iOS phone. The process is the same for Android devices, slight screen differences may occur.

The following device may experience issues with the Cox Business Security Solutions Surveillance mobile app.

  • Samsung Galaxy S10
  • Google Pixel 2 or 4
  • Android 10

If you have one of these devices, install the Digital Watchdog app. See Installing the Digital Watchdog App for Android.

1

Open App Store on your iOS device and enter Cox Business Security Surveillance in the Search field.

2

Tap GET.

Image of Cox Business Surveillance app

3

After the app installs, sign in using your current system's IP and port, user name, and password. Tap Connect.

Note: The IP address and port number are on the surveillance portal login page.

Image of Sign In Screen

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