Identifying Network Events Using the MyAccount App

Follow the steps below to check for network events using the MyAccount App.

Sign in to the Cox Business MyAccount app using your User ID and Password.

Note: If you do not have a MyAccount profile, you may register in the Cox Business MyAccount app or on the MyAccount Setup page.

From the Home screen, does the following Service Interruption Alert display?

• If no, then your service area is not impacted by a known network event at this time. If you continue to experience service issues, contact us for further assistance. All steps complete.
• If yes, then a network event is affecting your service area. The estimated repair time, if available, provides an expected resolution time frame.
  
  

Do you want to receive SMS message updates regarding the network event?

• If no, or if you are already signed up for notifications, then no further action is required. All steps complete.
• If yes, and updates are available for the network event, complete the following steps.
  1. Tap Get Updates to display the Get Alert Updates screen.
     
     
     
     
  2. In the Mobile Phone Number field, enter the telephone number you would like to receive these updates.
     
     
     
     
  3. Tap Sign Up.
     
     Result: A confirmation message displays, indicating the number is now enrolled in outage notifications.