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How to Read Your Cox Bill

Details

If you are interested in paying your bill online, visit MyAccount.

General billing information

TV, Internet, and Local Telephone Service, as well as any features you have, are billed one month in advance. If services are only provided for a partial month, monthly charges may be prorated based on days of service. Long distance, local toll charges, directory assistance, and operator-assisted calls are based on usage for that billing period. The total amount on your bill is due by the due date printed on your bill.

For more information regarding merging multiple bills into one, call Cox Customer Care at 866-272-5777.

Summary Page

The Summary Page of your Cox Bill provides key details regarding your account right on the first page.

Page One of the Bill

Refer to the following table to determine the description of each numbered section on the Summary page image above.

Number Description
1 Contact Us
2 Account Number, Cox PIN, and Service Address
3 Account Summary - Reflects the following
  • Bill print date - Displays as the as of date
  • Previous Balance
  • Payment Received
  • Summary and total of new charges
  • Total Due and the due date
4 Important messages
5 Payment Coupon - When mailing your payment, simply tear off and enclose with your payment.

Additional Bill Pages

The additional pages within your Cox Bill provide more detailed information around the services you subscribe.

Page 2 of the Bill

Refer to the following table to determine the description of each numbered section on the Additional Bill Page image above.

Number Description
6 Monthly Services - Reflects services received for the billing period
7 One Time Charges and Credits - Reflects any non-recurring charges
8 Taxes, Fees, and Surcharges
9 New From Cox - Includes information on changes regarding your account and services
10 Payment Options - Presents convenient payment options including 24/7 automated phone, cox.com, EasyPay, and paperless billing