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How to Read Your Cox Bill

Details

If you are interested in paying your bill online, visit MyAccount.

General Billing Information

TV, Internet, Cox Business Voice services. and any features you have are billed one month in advance. If upgrades or downgrades are made to services during a billing cycle, monthly charges may be prorated based on the number of days remaining in the cycle. If services are only provided for a partial month, monthly charges may be prorated based on days of service. Long-distance, local toll charges, directory assistance, and operator-assisted calls are based on usage for that billing period. The total amount on your bill is due by the due date printed on your bill.

For more information regarding merging multiple bills into one, chat with us in the Cox Business MyAccount app or online at contact us.

Summary Page

The Summary Page of your Cox Bill provides key details regarding your account right on the first page.
 

Note: Billing statements are sent to the customer's mailing address. To update your mailing address information, see Updating Your Mailing Address.
 

image of Page One of the Bill
 

Refer to the following table to determine the description of each numbered section on the Summary page image above.
 

Number Description
1 Contact Us
2 Account Number, Cox PIN, and Service Address
  • To change your PIN, see Managing Cox Business Accounts Online.
  • Some customers may have a unique invoice number for billing purposes listed on the first page of their statement, as shown below. Your Cox account number displays on the pages that follow.

    Image of unique invoice number
3 Account Summary - Reflects the following
  • Bill print date - Displays the as of the date
  • Previous Balance
  • Payment Received
  • Summary and total of new charges
  • Total Due and the due date
4 Payment Coupon - When mailing your payment, simply tear it off and enclose it with your payment. To pay online, refer to Making a Payment Online.

Additional Bill Pages

The additional pages within your Cox Bill provide more detailed information about your subscribed services.
 

image of Page 2 of the Bill
 

Refer to the following table to determine the description of each numbered section on the Additional Bill Page image above.
 

Number Description
5 Monthly Services - Reflects services received for the billing period
6 One-Time Charges and Credits - Reflects any non-recurring charges
7 Taxes, Fees, and Surcharges
8 News From Cox - Includes information on changes regarding your account and services

Payment Options

Presents convenient payment options including 24/7 automated phone, Cox.com, EasyPay, and paperless billing. For more information, see Cox Business Bill Payment Options and Managing Paperless Billing Online.
 

image of Payment Options

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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