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Forwarding Spam, Phishing, or Virus Email as an Attachment

Solution

Cox flags suspicious email as spam to help prevent it from reaching your Inbox. If you would like to report potential spam, forward the email as an attachment with the following information. Learn more about reporting spam and abuse in Reporting Spam, Phishing, and Virus Abuse.

If an email has been potentially misidentified as spam or rejected by the Cox email servers, use the following table to learn how to notify Cox.


Issue Notification Method
Email is misidentified as spam in an email client Forward email as an attachment to thisisnotspam@cox.net.
Email is rejected Forward email as an attachment to unblock.requests@cox.net.

Cox Email

  1. In a web browser, go to myemail.cox.net and sign in using your User ID and Password.
  2. Click on the email that you want to forward as an attachment.
  3. Click on the More actions icon on the upper right of the email that resembles three horizontal lines, then click Save as file to save the email to your computer.
  4. Click Compose, then enter the recipient's email address in the To field, and add any comments in the body of the message.
  5. Click Attachments, locate the saved email on your computer, then click Open.
  6. Click Send.

Apple Mail

  1. Select the message that you want to forward as an attachment.
  2. Select Message, then Forward as Attachment.
  3. Enter the recipient's email address in the To field, and add any comments in the body of the message.

    subject field

  4. Click Send.

    Result: A straight arrow displays in the message list next to the original message to indicate that you forwarded the message.

Microsoft Outlook 2013

  1. Create a new message.
  2. From the Message tab, click Attach Item, then select Outlook Item from the menu that displays.
  3. Browse to the folder that contains the message you want to forward, and select the email.
  4. Click OK.
  5. Enter the recipient’s email address in the To field, and add any comments in the body of the message.
  6. Click Send.