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Enrolling in Two-step Verification Online


Two-step verification provides you with additional security by requiring more than one category of factors in the account authentication process. Complete the steps below to add two-step verification to your online profiles as an administrator or owner.

Note: Only a Profile Administrator or a Profile Owner can enroll in two-step verification. After enrolling, all users are required to set up verification methods the next time they sign in.


Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.


From the Services section, click the Main Menu and then select Users and Accounts.

image of Online Main Menu Dropdown Users and Accounts

Note: If the icon does not display, then click the arrow to view other available options.

Result: The Users tab displays.


Click to toggle the Two-step Verification switch to on.

Image of Two-step Verification Enroll button


From the Enroll in Two-step Verification? pop-up window, click Enroll.

image of Enroll pop-up window

Result: The online sign-in page displays.


At this point in the enrollment process, you and your employees have the option to complete the registration online or in the MyAccount app. Would you like to complete the enrollment in the MyAccount app?


From the MyAccount sign-in page, enter your User ID and Password, then click Sign In.


From the Setup Two-step Verification page, select one or more verification factors from the following choices and click Setup Verification Option.

  • Text Message - Receive the six-digit one-time passcode via text to your mobile phone.
  • Voice Call - Receive a call with your instructions to authenticate.
  • Email - Receive a six-digit one-time passcode sent to your email address.

    Note: The email option may not display if an email address is not listed on your account, has not been verified, or is a Cox-issued email address.

Complete the steps outlined in the table below to enter the information for your verification method.

If your chosen method is...Then complete these steps...
Text Message - Receive a text to your mobile phone.
  1. In the Text Message field, enter your Phone Number.
  2. Click Send Code.
  3. Enter the one-time passcode provided in the text into the Enter Code field.
  4. Click Verify.
Voice Call - Receive a phone call with instructions.
  1. In the Voice Call field, enter your Phone Number.
  2. Click Call Me.
  3. Enter the one-time passcode provided on the call into the Enter Code field.
  4. Click Verify.
Email - An email sent to your registered email address.
  1. Click Send Code.
  2. Enter the one-time passcode provided in the email into the Verification Code field.
  3. Click Verify.

Note: The one-time passcode expires after five minutes.


Once you have finished updating your verification methods, click Done.

Result: You are now enrolled in Two-step verification. The MyAccount page displays.

Note: Once enrollment has been completed, two-step verification is enabled on the Cox Business MyAccount app.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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