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Enable or Disable the Duress Code on a Touchscreen or Subscriber Portal

Details

The duress code is a silent alarm triggered by entering a specific four-digit code into the Touchscreen or keypad to signify a danger / hostage situation in progress. The code can be used if an intruder forces you to arm / disarm your system or access your security settings. This code is not verified by Central Monitoring Station and police are dispatched immediately.

The duress code cannot be disabled from the Cox Homelife Subscriber Portal.

Disable Duress Code on the Touchscreen

Follow the steps below to disable the duress code.

1

From the Cox Homelife Touchscreen Settings menu, tap Security then Manage Keypad Codes.

Manage Keypad Codes

2

On the Manage Keypad Codes screen, tap Edit in the Duress field.

Manage Duress Code

3

Tap Disable Duress Code.

Take note of the following messages before you enable your duress code.

  • Remember to verify you are entering the duress code only when you feel you are in danger. Accidently entering your duress code at the Touchscreen or keypad and confusing it with the master code causes false alarms and police are dispatched unnecessarily.
  • False alarms can lead to fines of hundreds of dollars from your city or town and even revocation of your alarm permit. Police do not respond to home alarms with revoked permits.
  • There is a safety concern for all parties if police show up on a possible hostage situation and the homeowner is not aware what is happening.

Enable Duress Code on the Touchscreen

Follow the steps below to enable the duress code.

1

From the Cox Homelife Touchscreen Settings menu, tap Security then Manage Keypad Codes.

Manage Keypad Codes

2

On the Manage Keypad Codes screen, tap Edit in the Duress field.

Manage Duress Code

3

Tap Enable Duress Code.

4

Enter your four digit duress code.

Note: You will be asked to verify the new code before saving it.

5

Tap Save.

Enable Duress Code in Subscriber Portal

Follow the steps below to enable the duress code in the Subscriber Portal.

1
  1. Sign into the Cox Homelife Subscriber Portal.
  2. Select the More menu.
  3. Click Keypad Codes.
More menu - keypad codes
2

On the Keypad Codes window, click the Pencil icon.

Keypad Codes

3

On the Account Verification window enter the Master Code.

Account Verification window

4
  1. On the Edit Keypad Code window, enter a new 4-Digit Code.
  2. Click SAVE.

Edit Keypad Code