• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

Enable or Disable Band Steering With the Cox Business Internet Gateway

Solution

The Cox Business Internet Gateway broadcasts 2.4 GHz and 5 GHz networks. To provide the best WiFi experience, band steering automatically optimizes which WiFi band a device connects to by using a single WiFi network name and password. Use the following steps to enable or disable band steering on your gateway.

1

Connect to the gateway through one of the following methods.

  • Look at the label on the bottom of the gateway, then use the default SSID and password to connect to the WiFi.
  • Use an Ethernet cable to connect one end to the back of the gateway, and the other end to a computer.
2

On your device, open a web browser, then clear the web browser's cache and cookies.

3

To access the admin portal, go to https://192.168.0.1 in your web browser.

4

Have you signed in to the admin portal before?

  • If yes, then enter your login credentials.
  • If no, then enter the default information located on the bottom label of your gateway, then follow the prompts to change the admin portal login credentials and sign in again.
5

Enable or disable band steering in the admin portal with the following steps.

  1. Depending on your gateway, click on either the Wireless or Advanced tab.
  2. To enable or disable, click the Band Steering Status button.
6

Did you enable or disable band steering?

  • If you disabled band steering, then click Save. You are now able to change the WiFi network names and passwords individually and connect devices to the new networks. All steps complete.
  • If you enabled band steering, then continue to the next step to complete the setup.
7

Set the RSSI Threshold Values for 2.4 GHz and 5 GHz to your desired values.

Note: Valid values are from -20 dBm to -90 dBm, with a default value of -80 dBm. Values are greyed out when the feature is disabled. It is recommended to use the default value of -80 dBm.

8

For the band steering feature to work, the WiFi network name and security parameters must be the same for both 2.4 Ghz and 5 Ghz primary networks. Complete the following steps in the admin portal.

  1. Depending on your gateway, click on either the Wireless or Radio tab, then configure the same WiFi network names and passwords for both primary networks.
  2. Depending on your gateway, click on either the Wireless or Security tab, then configure the same security parameters for both primary networks.
  3. Click Save.

    Result: Band steering is enabled. On all connected devices, connect to the new network name with the new password.
     
  4. Create a backup and upload it into MyAccount. See Back Up and Upload a Gateway Configuration File in MyAccount.

Enhanced support for your business

24/7 expert assistance for your business technology issues

Computer systems icon

Computer Systems
PC & Mac, Viruses & malware, network security & configuration, Software & operating systems, backup & retrieval

Multiple devices icon

Devices
Desktop computers, laptops, tablets, smartphones, plus other network-connected devices including printers and scanners

Router signal icon

Network Setup
Business Network configuration, maintenance & troubleshooting, plus Cloud and static IP support

Contact us icon

Support
Expert support agents are available round the clock via phone, chat or mobile app for complete peace of mind

Search Cox Business Support

Didn't Find What You Were Looking For? Search Here.