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Editing Security Users in MyAccount


The Security Profile Owner (SPO) is the sole account owner. An SPO has authorization to elect Security Profile Administrators (SPA). There is one SPO per account, but an SPO may authorize several SPAs. The SPO, and SPAs with the correct permission level, may add, edit, or remove security users for the Security Solutions account in MyAccount. Security users have permissions assigned to authorize management of your security system. The security permissions can be customized for each individual SPA.

Follow the steps below to edit security users.


Go to Myaccount.coxbusiness.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.


From the Administrative Tools and Service Management section, click the Security icon.

Image of MyAccount Internet Icon


From the Security page, complete the following.

  1. Locate the Manage Administrative Settings section.
  2. From the Security Portal Access section, click the Go to Users and Accounts link.

    Image of MyAccount Security Solutions page highlighting Go to Users and Accounts link

On the Personal Info section, locate the user and click Edit.

Image of Security Users Edit link


Update or change any of the following fields and click Save.

  • First Name
  • Last Name
  • Phone
  • User ID - Email Address
  • Alternate Email Address

Image of the Add New Security User window


To edit permissions, scroll down to the Account Security section and click the Security Solutions Roles & Permissions header.

  1. Click the Manage hyperlink beside the Security Profile Role.
  2. Update the permission level as needed and click Save.

    Image of User Permission Levels

Note: To learn more about the permission levels, see Understanding Permission Levels in MyAccount.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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