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Editing Security Users in MyAccount

Solution

This solution only applies to Cox Business Security Solutions customers within the following locations:
  • Florida
  • Louisiana
  • Macon
  • Kansas
  • Arizona
  • Oklahoma
  • Arkansas
  • Omaha
  • Las Vegas

The Security Profile Owner (SPO) is the sole account owner. An SPO has authorization to elect Security Profile Administrators (SPA). There is one SPO per account, but an SPO may authorize several SPAs. The SPO, and SPAs with the correct permission level, may add, edit, or remove security users for the Security Solutions account in MyAccount. Security users have permissions assigned to authorize management of your security system. The security permissions can be customized for each individual SPA.

Follow the steps below to edit security users.

1

Sign in to MyAccount.

2

On the MyAccount home page, scroll down to the Security Solutions section, click Manage Security Permissions.

Image of the Manage Security Permissions window

3

On the Manage Security Permissions window, locate the user, click Edit.

Image of Security Users Edit button

4

On the Edit Security User window, update or change any of the following fields.

  • Username - Email Address
  • First Name
  • Last Name
  • Alternate Email Address
  • Primary Office Number
  • Mobile Phone Number

Image of the Add New Security User window

5

Scroll down to the User Permissions section to change or update the security user's permissions, select the Permission Level for the user, click Save.

To learn more about the permission levels, see Security Roles Overview in MyAccount.

Image of User Permission Levels