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Editing Fax to Email

Details

Cox Business Fax-to-Email provides a dedicated phone number to receive faxes. Fax-to-Email allows you to easily manage faxes as file attachments in your email program. Fax-to-Email may be purchased along with a voice service package or as a standalone service. For additional information, see About Cox Business Fax to Email.
 

Complete the following steps to add or delete email addresses for your Fax-to-Email service.

1

Go to Myaccount.coxbusiness.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.

2

From the Administrative Tools and Service Management section, click the Voice icon.
 

image of MyAccount Voice icon

3

Do you have more than one account?

  • If no, then continue to the next step.
  • If yes, then from the Select an account drop-down menu, select the account to modify.

    image of select an account drop-down
4

Are you a Profile Administrator or a Profile Owner changing a user's number?

  • If yes, then continue to the next step.
  • If no, then proceed to step 6 for changing your call settings.
5

Click the arrow to expand the User & System Management section and complete the following.

  1. Click User Feature Settings.

     Image of User Feature Setings settings

  2. Locate the number you are modifying and click Edit.

    Image of User Feature Settings page
6

Click the User & System Management arrow to expand the section, and then click Fax To Email.
 

Image of Fax To Email link
 

Note: If the Fax To Email link does not display, go to www.coxbusiness.com/contactus to speak with our Sales team about adding this feature.

7

Are you adding or deleting an email address?
 

Note: To change an email address, you will need to delete the existing email address then add a new one.
 

If... Then...
Adding
  1. Locate the fax number you are setting up and click the Add New Email link.

    Image of MyAccount Fax to Email section highlighting the Add New Email link

    Result: The Add New Email window displays.

  2. In the Enter email address field, enter the email address that you would like to receive the faxes.
  3. In the Re-enter email address field, enter the email address again.
  4. Click Save.

    Image of MyAccount Fax to Email Add New Email page highlighting the Enter email address field, Re-enter email address field and the Save button
Deleting
  1. Locate the fax number you are setting up and click the Delete Email link.

    Image of MyAccount Fax to Email section highlighting the Delete Email link

    Result: The Delete Email window displays.

  2. Click Confirm.

    Image of MyAccount Fax to Email Delete Email page highlighting the Confirm button
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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