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Editing a Payment Method Online


Follow these steps to edit the following information of an existing payment method online.

  • Credit Card
    • Name on card
    • Expiration date
    • Zip code or Postal code
  • Savings or Checking Account
    • Name on account
    • Routing Number
    • Account type

The Account Number cannot be updated. To use a different account number, you need to remove the existing payment method and add a new payment method.


Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.


From the Homepage, click the Billing link.

image of Online Dashboard Billing


Do you have more than one account?

  • If no, then continue to the next step.
  • If yes, then from the Select an account drop-down menu, select the account to modify.

    image of select an account drop-down

From the Billing Details page, click the Manage Payment Methods icon.

Image of Manage Payment Methods icon

Result: The Manage Method of Payments pop-up displays existing payment methods.


From the Manage Method of Payments pop-up, complete the following.

  1. Locate the payment method you are modifying.
  2. Click the Three Dots to open the menu.
  3. Click Edit.

    Image of the Payment Methods window highlighting the Edit option

From the Edit Payment Method page, update the appropriate fields and click Save Payment Method.

Image of the Edit Payment Methods window highlighting Confirm

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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