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Downloading Video From the Stream Video Recorder in Your Subscriber Portal


This solution only applies to Cox Business Security Solutions customers within the following locations:

  • Florida
  • Louisiana
  • Macon
  • Kansas
  • Arizona
  • Oklahoma
  • Arkansas
  • Omaha
  • Las Vegas

Follow the steps below to download recorded video, from the Stream Video Recorder (SVR), using your subscriber portal.


From your web browser, navigate to Cox Business MyAccount to access Security Solutions.


On the left-hand menu of the subscriber portal home page, click Video.

Image of the subscriber portal menu options


On the Video menu, click SVR Timeline.

image of the svr menu button


 On the SVR Timeline page, click the download icon.

image of the video download button


On the Download Video window, set the following SVR timeline recording parameters.

  1. On the Select a Camera drop-down menu, click the desired camera name.
  2. On the Select Time Frame drop-down menu, choose the recording date and start-time.
  3. On the Duration drop-down menu, select the recording length for the video file. Video duration ranges from 30 seconds to 5 minutes long.

    image of the video parameters to set for downloading

  4. Click DOWNLOAD

Note: After the video file has completely downloaded, you may open or save the file to the desired storage destination.