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Downloading Video From the Stream Video Recorder in Your Subscriber Portal

Solution

This solution only applies to Cox Business Security Solutions customers within the following locations:

  • Florida
  • Louisiana
  • Macon
  • Kansas

Follow the steps below to download recorded video, from the Stream Video Recorder (SVR), using your subscriber portal.

1

From your web browser, navigate to Cox Business MyAccount to access Security Solutions.

2

On the left-hand menu of the subscriber portal home page, click Video.

Image of the subscriber portal menu options

3

On the Video menu, click SVR Timeline.

image of the svr menu button

4

 On the SVR Timeline page, click the download icon.

image of the video download button

5

On the Download Video window, set the following SVR timeline recording parameters.

  1. On the Select a Camera drop-down menu, click the desired camera name.
  2. On the Select Time Frame drop-down menu, choose the recording date and start-time.
  3. On the Duration drop-down menu, select the recording length for the video file. Video duration ranges from 30 seconds to 5 minutes long.

    image of the video parameters to set for downloading

  4. Click DOWNLOAD

Note: After the video file has completely downloaded, you may open or save the file to the desired storage destination.