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Download and Restore a Gateway Configuration File Online


Use the following steps to restore your Internet Gateway settings after a factory reset.

  • Any time you make changes to your gateway settings, save and then upload the configuration file. Three configuration files can be saved.
  • The following settings are saved in a configuration file backup.
    • Account Number
    • Gateway Name/Guest WiFi Name
    • Admin Username
    • Admin Password
    • Wireless Network Name (SSID)
    • Wireless Security Mode
    • Network Password (Pre-Shared Key)
    • Local IP Address of Router
    • Cox Static IP Address
    • IP Address Range
    • Subnet Mask
    • Default Gateway
    • Notes

For more information about the Internet Gateway Settings page, see Managing Your Internet Gateway WiFi Information Online.


Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.


From the Services section, click the Internet icon.

image of Online Internet Dashboard Icon

Note: If the icon does not display, then click the arrow to view other available options.


Do you have more than one account?

  • If no, then continue to the next step.
  • If yes, then from the Select an account drop-down menu, select the account to modify.

    image of select an account drop-down

From the Business Internet page, click the Internet Gateway icon.

image of Internet Gateway icon


In the Internet Gateway window, select Gateway / Guest WiFi Reference Info, then click Next.

Image of Internet Gateway window in MyAccount


On the Internet Gateway Settings window, in the Select a Device drop-down menu, select the device you want to restore.

Image of Data Tools Window in MyAccount


At the bottom of the Internet Gateway Settings window, in the Configuration Files section, click Download to PC. Follow the prompts to save the configuration file to your computer.

image of dowloading config file in myaccount


In the web browser address bar, enter the gateway admin portal IP address and press Enter.

  1. Sign in using your admin portal username and password.
  2. Select the Administration tab.
  3. Select the Backup & Restore tab.
  4. Click Restore, then select the configuration file that was downloaded from MyAccount in step 7.
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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