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Disabling the Channel Lock Feature on Contour


To unlock a channel that has been locked, follow the steps below.


On the Cox remote, press the CONTOUR button.


Press the arrow buttons to highlight Settings, then press OK.


Press the down arrow button to highlight Parental Controls, then press OK.


Enter your four-digit PIN.

To experience the process, see Contour Channel Lock Menu or continue with the step-by-step process below.


Press the down arrow button to highlight Channel Locks, then press OK.

Result: A list of channels that have been locked displays.


Press the down arrow button to highlight the channel.


Press the right arrow button to highlight X, then press OK.

  • A gray open lock icon indicates unlocked channels.
  • A blue closed lock icon indicates locked channels.
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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