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Creating Rules in Your Subscriber Portal


Rules are a way of initiating action, such as sending a text message or email when the system detects or doesn't detect something based on a set of triggers. Rules can be triggered by events, videos, or thermostat rules.

Follow the steps below to create rules in the subscriber portal.


Go to Myaccount.coxbusiness.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.


From the Administrative Tools and Service Management section, click the Security icon.

Image of MyAccount Security Icon


Do you have more than one account?

  • If no, then continue to the next step.
  • If yes, then from the Select an account drop-down menu, select the account to modify.

    image of select an account drop-down

From the Security page, click the Launch portal button.

image of Cox WiFi icon


On the left-hand menu of the subscriber portal home page, click Automation.

Image of the subscriber portal menu options


On the top menu of the Automation screen, click Rules.


From the Rules page, complete the following steps.

  1. Click the + ADD NEW RULE button.
  2. On the drop-down menu, click to select Event-trigged Rule, Video Rule, or Thermostat Rule.

    image of the add new rule drop down menu

On the New Video Rule window, click to select the desired trigger.

image of the rules available to select


On the Event Triggered Recording Schedule page, complete the following steps to configure the rule.

  1. In the Rule Name field, enter the desired name for the new rule.
  2. Under the When section, click the drop-down menu to select the desired sensor and trigger action configured for your account.
  3. Under During this time frame section, select one of the following.
    • At All Times: Select to send notifications on any day and at any time.
    • Only During the Following Times: Select to choose the days and times to receive the notification.

      image of the time and day selection fields

  4. Under Record a clip from these cameras, click to select the cameras to begin recording when the event triggers.

    image of the camera select fields

  5. Click +ADD, to select names from the Address Book to receive the notifications.
  6. Click the address book entries that are to be notified. To add a new entry, click +NEW and enter the first name, last name, mobile number, and email address of the new contact.
  7. Click CLOSE.
  8. Click SAVE RULE.

    Result: You will receive push notifications or emails when the event has been triggered.

Complete the following steps to view, edit, or delete rules.

  1. On the left-hand menu of the subscriber portal, click Automation.
  2. On the Rules screen, on the right-hand side of the rule name, click the pencil icon to edit the rule or the trashcan icon to delete the rule.
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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