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Creating Rules in Your Subscriber Portal


Rules are a way of initiating an action, such as sending a text message or email when the system detects or doesn't detect something based on a set of triggers. Rules can be triggered by events, video, or thermostat rules.

Follow the steps below to create rules in the subscriber portal.


From your web browser, navigate to Cox Business MyAccount to access Security Solutions.


On the left-hand menu of the subscriber portal home page, click Automation.

image of the subscriber portal menu option automation


On the top menu of the Automation screen, click Rules.


Complete the following steps.

  1. On the Rules screen, click the + ADD NEW RULE button.
  2. On the drop-down menu, click to select Video Rule or Thermostat Rule.

    Note: For this example, Video Rule is selected.

    image of the add new rule drop down menu

On the New Video Rule window, click to select the desired trigger.

Note: The following example is for Sensor Opened or Closed.

image of the rules available to select

On the Event Triggered Recording Schedule page, complete the following steps to configure the Sensor Opened or Closed rule.

  1. In the Rule Name field, enter the desired name for the new rule.
  2. Under the When section, select the desired sensor and trigger action configured for your account.

    image of the rule name and trigger select fields

  3. Under During this time frame section, select one of the following.
    • At All Times: Select to send notifications on any day and at any time.
    • Only During the Following Times: Select to choose the days and times to receive the notification.

      image of the time and day selection fields

  4. Under Record a clip from these cameras, click to select the cameras to begin recording when the event triggers.

    image of the camera select fields

  5. Click +ADD RECIPIENT, to select names from the Address Book to receive the notifications.
  6. Click the address book entries that are to be notified. To add a new entry, click +NEW and enter the first name, last name, mobile number, and email address for the new contact.
  7. Click CLOSE.

Click SAVE SCHEDULE. You will receive push notifications or emails when the event has been triggered.


Complete the following steps to view, edit, or delete rules.

  1. On the left-hand menu of the subscriber portal, click Automation.
  2. On the Rules screen, on the right-hand side of the rule name, click the pencil icon to edit the rule or the trashcan icon to delete the rule.

    image of the delete and edit icons

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