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Creating Panel User Using the Cox Business Security Solutions Mobile App

Solution

Follow the steps below to add Panel Code Users using the Cox Business Security Solutions (CBSS) Mobile App.

1

Log in to the CBSS App.

2

In the upper left-hand corner, tap the Options tab.

3

Tap Users.

Image of CBSS App Options menu, highlighting Users

4

In the upper right-hand corner of the Users screen tap Add.

5

On the New User screen, complete the following steps.

  1. Enter the user's First Name.
  2. Enter the user's Last Name.
  3. Tap Create.

Image of CBSS App New User screen, highlighting First Name, Last Name, and Create
6

From the Device Access screen, complete the following steps.

  1. In the ACCESS CODE field, set up the code that the user will use to access the panel or touchscreen. You can enter a specific code, or tap GENERATE CODE to create a randomly generated code.
  2. In the SECURITY PANELS section, use the switch next to each panel to allow or remove access to each panel.
  3. Tap Save.

Image of CBSS App Device Access screen, highlighting Access Code, Generate Code, Security Panel switches, and Save
7

From the User Profile screen, complete the following steps to determine when the user has access to the panel.

  1. Tap the Time tile.

    Image of CBSS App User Profile screen, highlighting Time

  2. View the table below for steps on selecting the appropriate ACCESS TYPE for the user.

    Access Type Description Steps
    At All Times Access with no restrictions
    1. Tap At All Times.
    2. Tap Save.

    Image of Access Period screen, highlighting At All Times and Save
    Restricted Schedule Access with days and times
    1. Tap Restricted Schedule.
    2. In the WEEKLY SCHEDULE section, select the days of the week and the timeframe that the user should have access to the panels.
    3. Tap Save.

    Image of Access Period screen, highlighting Restricted Schedule, Weekly Schedule section, and Save
    Temporary Access Access for a limited time
    1. Tap Temporary Access.
    2. In the TEMPORARY SCHEDULE section, set the Starting at day and time, and the Ending at day and time that the user should have access to the panels.
    3. Tap Save.

    Image of Access Period screen, highlighting Temporary Access, Temporary Schedule section, and Save
8

From the User Profile screen, complete the following steps.

  1. In the CONTACT INFORMATION section, tap Add Contact.

    Image of CBSS App User Contact Information section on the Profile screen, highlighting Add Contact

  2. Under CONTACT TYPE, tap Mobile Number.

    Image of CBSS App User Contact Information screen, highlighting Mobile Number

  3. Enter the following information.
    • Mobile Number (SMS)
    • Country
    • Carrier
  4. Tap the Enable switch On.
  5. Tap Save.

    Image of CBSS App User Contact Information screen, highlighting Mobile Number, Country, Carrier, Enabled switch, and Save
9

From the User Profile screen, complete the following steps.

  1. In the CONTACT INFORMATION section, tap Add Contact.

    Image of CBSS App User Contact Information section on the Profile screen, highlighting Add Contact

  2. Under CONTACT TYPE, tap Email Address.

    Image of CBSS App User Contact Information screen, highlighting Email Address

  3. Enter the user's Email Address.
  4. Tap the Enable switch On.
  5. Tap Save.

    Image of CBSS App User Contact Information screen, highlighting Email Address, Enabled switch, and Save

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