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Creating Filter Rules in Cox Business Email


A filter rule contains the following information.

  • Filter name
  • One or more conditions
  • One or more actions

Note: You can specify whether one or all conditions are to be met in order to process the actions.


In a web browser, go to myaccount.coxbusiness.com.

  1. Enter your User ID and Password.
  2. Click Sign In.

    Note: If you do not remember your User ID or Password, or experience an issue signing in, then see Trouble Signing in on the Cox Website.

From the MyAccount home page, click Business Email.

image of the business email icon


From the top right menu bar, click the Settings icon.

Image of Settings icon


From the left-hand menu, select Mail.

Image of CB Webmail Mail icon


Complete the following steps.

  1. Click Filter Rules.
  2. Click Add new rule.

image of the filter rules and add new rule buttons

Result: The Create New window displays.


Complete the following steps in the table below to add conditions and actions.

Rule Settings Steps
  1. Click Add condition.

    image of the add condition link

  2. From the drop-down menu select from the following options.
    • Header: Enter a header name.
    • Envelope - To: Envelope includes the E-mail recipients entered in the To, CC or BCC field.
    • Content: Use a part of the e-mail content in the condition.
    • Current Date: Use the date of receipt in the condition.
  3. From the E-Mail part drop-down menu, select the desired criteria.
  4. From the Input field, enter the appropriate information.
  5. Click Apply condition.

    Note: You can create multiple conditions. To delete a condition, click the Delete icon.
  1. Click Add action.

    image of the add action link

  2. Select an action from the menu.
  3. Complete the required fields based on the action you select.
  4. Click Apply action.

Note: To delete an action click the Delete icon.

Note:  To disable a flter / rule from running click the Process subsequent rules option.

image of process subsequent rule option

Are you applying the rules to incoming emails or incoming and existing emails?

If... Then...
Incoming emails

Click Save.

Incoming and existing emails
  1. Click the folder containing the emails to which the rule should be applied.
  2. Click Save and apply.

    Note: Some actions will not execute if applied to existing emails.

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