Creating Emergency Contacts Online for Your Security Solutions System

There are two different types of contacts that manage different functions in your detection system. Use the table below to learn about the types of contacts needed and their responsibilities.
 

Follow the steps below to create your emergency contacts.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.

From the Services section, click the Security Systems icon.
 

Do you have more than one account?

• If no, then continue to the next step.
• If yes, then from the Select an account drop-down menu, select the account to modify.
  
  

On the Security Solutions page, click the Alarm Monitoring Settings icon.
 

In the Location Phone Number section, enter two contact phone numbers for individuals you want the Central Monitoring Agency to contact before the police are called as required in your jurisdiction.
 

On the Notify Contacts After Police Are Called section, in the Contact 1 and Contact 2 fields, enter the following information.

• First name
• Last name
• Phone number

In the Emergency Contacts section, complete the following steps.

1. Enter the following information for individuals to be contacted after the police are called when an alarm is triggered.
   • First name
   • Last name
   • Phone number
   • Call Order
   
   Note: You can click the + ADD button to add up to 3 emergency contacts.
   
   
2. Click Update.