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Creating Emergency Contacts in MyAccount for Your Security Solutions System

Solution

There are two different types of contacts that manage different functions in your detection system. Use the table below to learn about the types of contacts needed and their responsibilities.
 

Type Responsibilities Notes
Emergency Dispatch Contacts
  • The Central Monitoring Station (CMS) calls these individuals before the police are notified of an active alarm event.
  • Your contact person must provide the Secret Word (Central Station Passcode) to cancel an active alarm.
  • You may edit or change the contact names at any time, but local Alarm Ordinances always require two valid emergency contacts.
  • Always make sure your contact list is up to date with the correct contact name and contact phone number and make sure these individuals know your Secret Word.
  • CMS calls the person via phone only; text or email is not available.
Additional Responding Contacts
  • Additional persons can be provided as responding contacts in the event of an active alarm event.
  • These individuals will be notified by CMS after police are dispatched to an active alarm event.
  • These contacts are optional and can be added, edited, or removed at any time.
  • Always make sure to keep your contact list up to date with the correct contact name and contact phone number and make sure these individuals know your Secret Word.
  • CMS calls the person via phone only; text or email is not available.

Follow the steps below to create your emergency contacts.

1

Go to MyAccount.coxbusiness.com and sign in using your User ID and Password.

Note: If you have not yet registered for a User ID, you may do so by selecting Register.

2

On the MyAccount home page, complete the following steps.

  1. Scroll down to the Security Solutions section.
  2. Click the Security Solutions button.
  3. Click Manage Security Solutions.

    Image of the Manage Security Permissions window
3

On the Security Solutions window, under the Account Monitoring Settings section, click Manage.

Image of MyAccount Security Solutions page highlighting Manage link

4

In the Location Phone Number section, enter two contact phone numbers for individuals you want the Central Monitoring Agency to contact before the police are called as required in your jurisdiction.

Image of MyAccount Security Solutions Location Phone Number page

5

On the Notify Contacts After Police Are Called section, in the Contact 1 and Contact 2 fields, enter the following information.

  • First name
  • Last name
  • Phone number
6

In the Emergency Contacts section, complete the following steps.

  1. Enter the following information for individuals to be contacted after the police are called when an alarm is triggered.
    • First name
    • Last name
    • Phone number
    • Call Order

    Note: You can click the + ADD button to add up to 3 emergency contacts.

  2. Click Update.

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