• View Cart

Creating Emergency Contacts in MyAccount for Your Security Solutions System

Solution

This solution only applies to Cox Business Security Solutions customers within the following locations:

  • Florida
  • Louisiana
  • Macon
  • Kansas

There are two different types of contacts that manage different functions in your detection system. Use the table below to learn about the types of contacts needed and their responsibilities.

Type Responsibilities Notes
Emergency Dispatch Contacts
  • The Central Monitoring Station (CMS) calls these individuals before the police are notified of an active alarm event.
  • Your contact person must provide the Secret Word (Central Station Passcode) to cancel an active alarm.
  • You may edit or change the contact names at any time, but local Alarm Ordinances require two valid emergency contacts at all times.
  • Always make sure your contact list is up-to-date with the correct contact name and contact phone number and make sure these individuals know your Secret Word.
  • CMS calls the person via phone only; text or email is not available.
Additional Responding Contacts
  • Additional persons can be provided as responding contacts in the event of an active alarm event.
  • These individuals will be notified by CMS after police are dispatched to an active alarm event.
  • These contacts are optional, and can be added, edited, or removed at any time.
  • Always make sure to keep your contact list up-to-date with the correct contact name and contact phone number and make sure these individuals know your Secret Word.
  • CMS calls the person via phone only; text or email is not available.

Follow the steps below to create your emergency contacts.

1

Log in to MyAccount.

2

On the My Services section, click the Emergency Contact and Permit Information icon.

image of the emergency contact icon

3

On the Verify Alarm Before Calling Police section, in the Emergency Contact 1 and Emergency Contact 2 fields, enter the following information.

  • First name
  • Last name
  • Phone number
4

On the Notify Contacts After Police Are Called section, in the Contact 1 and Contact 2 fields, enter the following information.

  • First name
  • Last name
  • Phone number
5

On the Security Solutions page, scroll to the bottom of the page and click Save.