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Creating an Alarm Notification Using Your Mobile App

Solution

This solution only applies to Cox Business Security Solutions customers within the following locations.
  • Florida
  • Louisiana
  • Macon
  • Kansas
  • Arizona
  • Oklahoma
  • Arkansas
  • Omaha
  • Las Vegas
  • Virginia
  • California
  • Connecticut
  • Rhode Island

An alarm notification can notify you if there has been an alarm event at your business or property. Follow the steps below to create an alarm notification from the mobile device app.

1

Log in to the surveillance mobile app.

2

On the home screen, tap the Menu icon.

image of the surveillance mobile app menu icon

3

On the Menu screen, tap Notifications.

image of notifications selection on menu

4

On the Notifications menu, tap Manage Notifications.

image of the mobile app manage notifications

5

Under the Manage Notifications screen, tap + Add.

image of the manage notifications add icon

6

Complete the following steps.

  1. On the Add a New Notification screen, tap Create Your Own.
  2. In the Create Your Own drop-down menu, select Alarm.

    image of the mobile app alarm notification icon
7

On the Create Your Own screen, in the Alarm text field, enter a new notification name.

image of create your own alarm text field

  1. Under When Alarm of Type: field, select Audible, Silent, or both checkboxes.
  2. In the Is reported by: field, select one of the following from the drop-down menu.
    • Any Sensor - This notifies you when any sensor goes off.
    • Specific Sensor - This allows you to select specific sensors in the event of an alarm.
  3. Tap + Add Recipients, to select individual users to receive the alarm notification.

    image of the alarm setting options
8

On the Address Book screen, select the recipient to receive the alarm notification.

Result: A check icon displays next to their name.

  1. Tap Close.
  2. Tap Save.
9

Complete the following steps to add a new contact to receive alarm notifications.

  1. From the Address Book screen, tap + Add Contact.

    image of the mobile app add contact icon

  2. In the appropriate fields, enter the name, mobile number, and email address of the new recipient.
  3. Tap Add Contact. The contact is added and may be selected from the Address Book screen to receive notifications.

    image of the add contact information fields

  4. Tap Close.
  5. Tap Save.