Creating a New Domain and Cox Business Email in MyAccount

Solution

Use the steps below to select either the @coxbusiness.net or your own custom domain, and create a new Cox Business Email account for a MyAccount user.

Note: New domains and Cox Business Email addresses can only be added for existing email customers.

In a web browser, go to myaccount.coxbusiness.com.

Enter your Email Administrator User ID and Password.
Click Sign In.

Note: If you do not remember your User ID or Password, or experience an issue signing in, then see Trouble Signing in on the Cox Website.

From the MyAccount home page, click the First-time user: Activate Email icon.

From the Which Domain Would You Like To Use? page, click one of the following options, then click Continue.

Use Cox Domain: Your new Cox Business Email addresses will end with @coxbusiness.net.
Use Custom Domain: Your new Cox Business Email address will end with your existing owned custom domain. To complete setting up your email address, contact us.

image of the myaccount which domain page

From the Setup Email Accounts page, determine if you need to create a new MyAccount user and then refer to the table below.

Note: If you do not receive the welcome email or can not access your email to view the Login Email, then set a temporary password manually, see Managing Cox Business Users Online.

If...	Then...
You need to create a new MyAccount user	Click the Add a user drop-down menu and select Add a New User. Complete the following fields. Email address Send Welcome Email to Username First Name Last Name Alternate Email Address Primary Office Number Primary Mobile Number Email Administrator Note: The Email Address and Username fields must match. Click Save. Do you need to create additional email addresses and new MyAccount users? If no, then click Complete. If yes, then click the Add a user drop-down menu, select Add a New User, and complete the required fields.
You're going to assign the email to an existing MyAccount user	Click the Add a user drop-down menu, select the desired user, and then click Add. In the Enter Email Address field, enter the Username. Next to the Email Administrator field, select Yes or No as desired. Click Save. Do you need to create additional email addresses? If no, then click Complete. If yes, then click the Add a user drop-down menu, select the desired user or Add a New User, and then complete the required fields.

Now that your email address is set up and assigned to a MyAccount user, how would you like to access your inbox?

If you would like to use a web browser, then go to myaccount.coxbusiness.com and sign in, then click the Business Email icon.
If you would like to use a third-party email client, then you'll need to set up your email address in the client using Cox Business DNS and Mail Exchange Hosting Services information. Learn more at www.cox.com/business/support/internet/secure-email.html.

Creating a New Domain and Cox Business Email in MyAccount

Solution

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